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Frequently Asked Questions

 

Q: How can I place an order?
A: You can place orders on our website via secure checkout, by phone, fax or email. To process your order in a timely manner, we ask that all orders received have contact, billing, shipping and payment information. A member of our team will contact you if there are any questions regarding your order.

 

Q: Does M2 Scientifics offer open credit terms?
A: Yes! M2 Scientifics offers everyone the ability to create open credit terms to order our products. To begin the process, please contact us to request a credit application. Once we've received your completed app, our Accounting team will contact you within just a few days to verify your credit terms and limits.

 

Q: What are the benefits to registering?
A: Registering an account online allows you the ability to order from us on the web, print and view invoices, create product lists of your most common supplies, and conveniently reorder from previous invoices quickly. You'll also have access to special discount vouchers and promotions!

 

Q: I forgot my password. How do I fix this?
A: Scroll down to the bottom of our web site and click on the "Forgot Password" link. From there you'll be prompted to enter your email address. Once submitted, an email will be sent to the email address associated with your account. You'll be provided with your current password. We highly recommend that you immediately log in to your account and change your password.

 

Q: How do you calculate shipping costs?
A: Shipping fees are calculated based on the dimensions and weight of the order. At checkout, select from one of the calculated shipping options for quick ordering. For orders that exceed weight or size requirements, you may be prompted to call and complete your order. Some product restrictions require that orders are completed via phone, fax or email.

 

Q: We are tax exempt. Do you charge tax?
A: M2 Scientifics charges sales tax on all orders placed within the State of Michigan. If your organization has a tax exempt ID number, please contact Customer Service and provide your ID. We will associate this tax ID number with all future orders so that you will not be charged tax.

 

Q: Does M2 Scientifics offer discounts?
A: M2 Scientifics offers discounts to academic, government and non-profit organizations. Special pricing is available for all customers and is reviewed upon request. Bulk orders may also receive discounts. If you are a dealer, please contact our Customer Service Team by email at sales@m2scientifics.com or call 616.379.9080.

 

Q: When will my order ship?
A: We strive to ship every order as quickly as possible. Items that are in-stock ship the same or next day. Order cut-off for same-day shipping is 1PM EST. Orders fulfilled direct from our partners typically ship within 1-3 days unless otherwise noted.

 

Q: Will I receive notifications regarding my order progress?
A: Orders placed on M2Scientifics.com with a registered account will receive order status notifications. Updates will be sent to the email address associated with the registered account. Orders placed by phone, fax or email will not receive order status updates unless specifically requested.

 

Orders & Payments

It's easy to order from M2 Scientifics via our convenient online web store, by phone, mail, email or fax.

 

How to Order

Online

Order online conveniently and securely! From any product page, click "Add to Cart" and change your quantity. You can continue shopping or complete your order by clicking on the "Proceed to Checkout" button.

Email

Send us your order by email to orders@m2scientifics.com. Please be sure to include shipping, billing and contact information.

Fax

Orders can be faxed to M2 Scientifics at 1.616.839.6099.

Phone

We accept orders by phone. To place an order by phone, please call 1.616.379.9080. A M2 Scientifics team member will assist you with your order.

Mail

Send your orders the old fashioned way. Please include shipping, billing, contact and payment information and mail to:

 

M2 Scientifics, LLC

Attn: Orders

400 136th Ave., Suite 100A

Holland, Michigan 49424

 

Payments

Ways to Pay

M2 Scientifics accepts most major credit cards, including VISA, MasterCard, Discover, and American Express. We also accept PayPal payments online and for outstanding invoices.

M2 Scientifics offers Open Terms and purchases by purchase order numbers. To request Open Terms, please contact M2 Scientifics and request a credit application. Completed and signed credit applications can be returned to M2 Scientifics via fax (616.839.6099) or email (AR@m2scientifics.com). We will review your application and contact you within a few days to confirm your limit and terms.

 

Sales Tax

Applicable sales tax will be added to your invoice if your order is shipped to an address in the State of Michigan. If you are a tax exempt customer, please provide us with your tax ID before your first order. We'll keep this information on file and to ensure you are not charged taxes.

 

Shipping Information

M2 Scientifics calculates shipping based on dimensions and weight of your order. You can view your shipping options and see costs online at checkout. Due to some product restrictions, you may be prompted to call to complete your order.

 

M2 Scientifics' default shipping option is standard shipping best-way. You can choose expedited shipping at checkout or request special shipping arrangements by contacting our customer service team.

Quotes

Do you need an official quote, have a special order request or can't find an item on M2scientifics.com? We can help! Please request your quote by contacting our Customer Service Department at 616.379.9080 or sales@m2scientifics.com.

Return Policy

Any and all returns must be authorized by M2 Scientifics in advance. Returns can be requested within 30 days of the purchase date. All returns are subject to a minimum 15% restocking fee. Canceled orders may also be subject to a cancellation fee. Customer is responsible for all return shipping fees associated with the product return where M2 Scientifics was not the cause of error. Some items are not eligible for return under our terms. M2 Scientifics is not responsible for returns not eligible for refund under our terms.

 

For more information about our return policy, please click here.

 

Discount Pricing

Discounted pricing is available for volume orders, resellers, universities and other organizations. M2 Scientifics provides discounts to non-profit and other charitable organizations on request.

 

To learn more about our discount pricing program, please click here.

 

International Orders

Online purchasing is not currently available for items shipped or billed outside of the United States. For more information about our international sales terms, please click here.

Feedback

The entire team here at M2 Scientifics values your feedback. Contact us with comments and suggestions. Email us at or submit your comments here.