Q: How can I place an order?
A: You can place orders on our website via secure checkout, by phone, fax or email. To process your order in a timely manner, we ask that all orders received have contact, billing, shipping and payment information. A member of our team will contact you if there are any questions regarding your order.
Q: Does M2 Scientifics offer open credit terms?
A: Yes! M2 Scientifics offers organizations the option for open credit terms. Our standard credit terms are NET 30 days from invoice. To begin the process, please contact us to request a credit application. Once we've received your completed app, our team will contact you within 24-48 hours to verify your credit terms and limits.
Q: What are the benefits of registering online?
A: Registering an account online allows you the ability to order quickly and securely, print and view invoices, create product lists of your most common supplies, request and live monitor quotes, and quickly reorder your favorite products. You'll also have access to special discount vouchers and promotions!
Q: I forgot my password. How do I fix this?
A: From the "My Account" or "Login" page, select "Forgot Password". From there you'll be prompted to enter your email address. Once submitted, an email will be sent to the email address associated with your account. You'll be provided with your current password. We highly recommend that you immediately log in to your account and change your password.
Q: How do you calculate shipping costs?
A: Shipping fees are calculated based on the dimensions and weight of the order. At checkout, select from one of the calculated shipping options for quick ordering. For orders that exceed weight or size requirements, you may be prompted to call and complete your order. Some product restrictions require that orders are completed via phone, fax or email.
Q: We are tax exempt. Do you charge tax?
A: M2 Scientifics charges sales tax on all orders placed within the State of Michigan. If your organization has a tax exempt ID number, please contact Customer Service and provide your ID. We will associate this tax ID number with all future orders so that you will not be charged tax.
Q: Does M2 Scientifics offer discounts?
A: M2 Scientifics offers discounts to academic, government and non-profit organizations. Special pricing is available for all customers and is reviewed upon request. Bulk orders may also receive discounts. If you are a dealer, please contact our Customer Service Team by email at email@example.com or call 616.379.9080.
Q: When will my order ship?
A: We strive to ship every order as quickly as possible. Items that are in-stock typically ship within 1-2 days. Order cut-off for same-day shipping is 1PM EST. Products that are in-stock and fulfilled direct from our partners typically ship within 3-5 days unless otherwise noted.
Q: Will I receive notifications regarding my order progress?
A: Orders placed on M2Scientifics.com with a registered account will receive order status notifications. Updates will be sent to the email address associated with the registered account. Orders placed by phone, fax or email will not receive order status updates unless specifically requested.
It's easy to order from M2 Scientifics via our convenient online web store, by phone, mail, email or fax.
How to Order
Order online conveniently and securely! From any product page, click "Add to Cart" and change your quantity. You can continue shopping or complete your order by clicking on the "Proceed to Checkout" button.
Send us your order by email to firstname.lastname@example.org. Please be sure to include shipping, billing and contact information.
Orders can be faxed to M2 Scientifics at 1.616.839.6099.
We accept orders by phone. To place an order by phone, please call 1.616.379.9080. A M2 Scientifics team member will assist you with your order.
Send your orders the old fashioned way. Please include shipping, billing, contact and payment information and mail to:
M2 Scientifics, LLC
400 136th Ave., Suite 100A
Holland, Michigan 49424
Ways to Pay
M2 Scientifics accepts most major credit cards, including VISA, MasterCard, Discover, and American Express.
M2 Scientifics offers Open Terms and purchases by purchase order numbers. To request Open Terms, please contact M2 Scientifics and request a credit application. Completed and signed credit applications can be returned to M2 Scientifics via fax (616.839.6099) or email (AR@m2scientifics.com). We will review your application and contact you within a few days to confirm your limit and terms.
M2 Scientifics calculates shipping based on dimensions and weight of your order. You can view your shipping options and see costs online at checkout. Due to some product restrictions, you may be prompted to call to complete your order.
M2 Scientifics' default shipping option is standard shipping best-way. You can choose expedited shipping at checkout or request special shipping arrangements by contacting our customer service team.
Do you need an official quote, have a special order request or can't find an item on M2scientifics.com? We can help! Please request your quote by contacting our Customer Service Department at 616.379.9080 or email@example.com. You can also request a quote directly from any product page on our site or from your shopping cart.