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Return Policy

 

Product return process

Any and all returns must be authorized by M2 Scientifics in advance. Returns can be requested within 60 days of the purchase date. All returns are subject to a minimum 15% restocking fee. Canceled orders may also be subject to a cancellation fee. Customer is responsible for all return shipping fees associated with the product return where M2 Scientifics was not the cause of error. Some items are not eligible for return under our terms. M2 Scientifics is not responsible for returns not eligible for refund under our terms and our partner's terms.

 

For return authorization and information, please email sales@m2scientifics.com or call (616) 379-9080. An Account Manager will respond within one business day.

 

Items not eligible for return include:

  • Any products that are not in resalable condition (includes items with damaged or missing packaging/labels)
  • Controlled products, chemicals, reagents, diagnostics, sterile products, etc.
  • Laboratory equipment and instruments that have been used and/or missing original packaging, manuals and accessories.
  • Perishables
  • Products which are not stocked/handled by M2 Scientifics.
  • Special order (made-to-order) products.
  • Products not purchased from M2 Scientifics
  • Expired products or products with an expriation date too short for resale.
  • Discontinued products

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